Frequently Asked Questions
Epson not processing orders anymore
Last Updated 11 years ago
It can happen that Epson doesn't process orders anymore, apparently because of a communication problem between TDBridge and TDMaker. Order extensions change from JDF to RJD, but nothing further is happening. Perennity shows "reception processing".
This is the answer we received from Epson:
Indeed after some Windows 10 updates TDBridge was no longer working correctly.
The cause of this was like below:
Microsoft changed the spooler to block printing job from system account to local port.
And the older TDB were setup in a different way and therfore the data was not reaching the PP-100II/N.
Therefore Epson suggested a temporary workaround by changing the account setting of TDBridge.
Change account of TDB to "LocalService" from "LocalSystem".
The final solution was created by a new version of TDBridge 8.1 but knowing that this version only works with TDM 8.00. So best would be to update to 8 version.
We tried the first workaround with the LocalService account, but that was not successful. Upgrading to v8 seems to solve the problem (still to be confirmed in the long term), but Perennity v5.10 bld440 or higher is needed with a special Perennity patch for v5.10.
That patch alone however doesn't always work on non-English Windows versions, due to localized user/group names. In that case, do the following: create a new group called "Users" and add the existing localized authenticated users group to it (e.g. "usuarios autenticados" in Spanish).
Sometimes after doing so, we had to reinstall TDBridge from scratch and reboot the system.
I also had the problem that there was rights related error message even after applying the above patch. After moving the Burner buffer folder from C: to D: drive that problem got solved. It might have been related to policies applied to the system.
This is the answer we received from Epson:
Indeed after some Windows 10 updates TDBridge was no longer working correctly.
The cause of this was like below:
Microsoft changed the spooler to block printing job from system account to local port.
And the older TDB were setup in a different way and therfore the data was not reaching the PP-100II/N.
Therefore Epson suggested a temporary workaround by changing the account setting of TDBridge.
Change account of TDB to "LocalService" from "LocalSystem".
The final solution was created by a new version of TDBridge 8.1 but knowing that this version only works with TDM 8.00. So best would be to update to 8 version.
We tried the first workaround with the LocalService account, but that was not successful. Upgrading to v8 seems to solve the problem (still to be confirmed in the long term), but Perennity v5.10 bld440 or higher is needed with a special Perennity patch for v5.10.
That patch alone however doesn't always work on non-English Windows versions, due to localized user/group names. In that case, do the following: create a new group called "Users" and add the existing localized authenticated users group to it (e.g. "usuarios autenticados" in Spanish).
Sometimes after doing so, we had to reinstall TDBridge from scratch and reboot the system.
I also had the problem that there was rights related error message even after applying the above patch. After moving the Burner buffer folder from C: to D: drive that problem got solved. It might have been related to policies applied to the system.